Unify your online and in-store customer experience.
Connect every touchpoint—from AI-powered phone support to loyalty recognition and seamless payments—into one intelligent platform built for modern retail.
Results that matter for retailers
Fewer missed calls, faster outreach, repeat purchases up, and quicker checkout.
Based on early retail deployments. Individual results may vary.
Core Capabilities
From first contact to final checkout, Axis unifies your in‑store and online operations for faster service and higher loyalty.
Customer Recognition
Recognize customers with AxisPass to pull up history and loyalty instantly.
AI Phone Assist
Handle common queries like hours, stock, and order status with AI.
Unified Communications
Manage SMS, voice, and WhatsApp in one inbox.
Integrated Payments
Accept secure payments with next‑day settlement and transparent fees.
Multi‑Location Sync
Keep customer data and inventory synced across locations.
Secure Transactions
Protect data with PCI‑compliant infrastructure and encryption.
Retail playbooks
Manage your queue
- AI answers common calls instantly
- Prioritize callbacks by value
- See wait time and SLAs at a glance
Proactive outreach
- WhatsApp/SMS templates for updates
- Reminders for collections & returns
- Smart send windows to boost replies
Run promotions
- Segment by purchase history
- One‑click promo send via AxisPass
- Track CTR and redemptions
Personalize deals
- Recognize loyal customers at POS
- Apply rewards and saved preferences
- Clienteling notes for your staff
How Axis Works for Retail
Omnichannel Communication
Engage customers on their preferred channels — SMS, Voice, and WhatsApp from a single, unified inbox.
In-Store Personalization
Use AxisPass to instantly recognize customers, pull up their purchase history, and apply loyalty benefits at the point of sale.
Unified Checkout
Accept payments anywhere with AxisPay terminals, which automatically reconcile sales data with your inventory and CRM.
Trust & Extensibility
PCI-Compliant Payments
Protect your customers and your business with enterprise-grade security and PCI DSS Level 1 coverage delivered through certified payment partners.
Connect Your Stack
Axis integrates with the most popular e-commerce platforms, POS systems, and retail tools you already use.
Clienteling that actually helps sell.
Give associates a live view of customer history and preferences so they can serve personally—from fitting room to checkout.
- One Tap Lookup: Recognize customers with AxisPass.
- Real Context: Purchases, returns, and notes in one thread.
Faster lines, fewer walk‑aways.
Reduce wait times with mobile checkout and Tap to Pay. Every sale auto‑reconciles to your source of truth.
- Anywhere POS: Checkout anywhere in the store.
- Auto‑Recon: Clean books with zero manual steps.
Omni‑channel service, one inbox.
Route and resolve SMS, voice, and WhatsApp with AI assist and macros. Never lose context between channels.
- AI Assist: Speed up responses with suggested actions.
- Macros: Standardize your best answers.
“Axis unifies our WhatsApp, voice, and in-store touchpoints so every associate sees the same basket. We rescued countless curbside orders, cut queue times by 42%, and repeat shoppers now get personalised offers the moment they tap in.”
Queue length
0
Outreach sent today
0
SMS · WhatsApp
Promo CTR
0%
Avg checkout time
0m
Live conversations
SMS reply: Order ready
WhatsApp: Promo redeemed
Voice: Call transferred
Queue by channel
Daily orders
Reply rate (last hour)
Callbacks due
7
Staff on duty
5
Promo revenue today
€0
Serve faster. Sell smarter.
Cut missed calls, reach customers proactively, and speed up checkout with Axis for Retail.