Get the support you need.
Whether you need technical assistance, have questions about your account, or want to check system status - we've got you covered.
Choose how to reach us
Multiple ways to get help, tailored to your needs.
Support Portal
Create and track support tickets. Access your ticket history and get updates in real-time.
Email Support
Send detailed inquiries with attachments. Perfect for non-urgent questions or documentation needs.
Phone Support
Immediate assistance during business hours. Emergency line available for priority incidents.
System Status
Check live system status, uptime metrics, and any ongoing incidents or maintenance windows.
Support Hours & Response Times
We're committed to getting you back on track quickly.
Before contacting support
Check our status page for any ongoing incidents. For account or billing questions, have your account ID ready.
Common Questions
Quick answers to frequently asked questions.
What information should I include in a support ticket?
Include your account ID, a detailed description of the issue, steps to reproduce (if applicable), any error messages, and screenshots if relevant. The more context you provide, the faster we can help.
How do I check if there's a system outage?
Visit our status page at axis.instatus.com to see real-time system status, uptime metrics, and any ongoing incidents or scheduled maintenance.
What's the difference between standard and priority support?
Standard support is available during business hours with a 2-hour response time. Priority support includes 24/7 emergency phone access and faster response times for critical incidents.
Can I schedule a call with your team?
Yes! Email support@axispay.tech or use the contact form to schedule a call with our technical team or account manager.
Still need help?
Our team is standing by to assist you. Choose your preferred contact method above or reach out directly.