Refills on time. Phones under control.
Answer common calls instantly, handle refills over WhatsApp/SMS, and reconcile payments automatically—without adding headcount.
Core Capabilities
From inbound calls to refills and co‑pays, Axis unifies your patient communications and payments in one flow.
AI Reception
Triage calls for hours, location, and refills automatically—which frees up the counter.
Unified Patient Inbox
See refills, reminders, and consent threads in one place with full history.
WhatsApp & SMS
Omnichannel with 2-way messaging for refills, pickups, and follow‑ups with audit trail.
Integrated Payments
Collect co‑pays and balances with next‑day settlement and auto‑recon.
Security & Compliance
HIPAA‑ready practices, encryption, and configurable retention policies.
PMS Integrations
Connect your Pharmacy Management System via a clean REST API.
Serve more customers with fast, reliable workflows
AI reception, patient messaging, and low‑cost payments—working together so queues move faster and calls don't pile up.
Pharmacy playbooks
Tame the phones
- AI answers common questions instantly
- Escalate only what needs a pharmacist
- See wait time and SLAs at a glance
Refill reminders
- WhatsApp/SMS outreach templates
- Consent capture baked‑in
- Smart send windows to boost replies
Pickups & collections
- Queue by urgency and value
- One-click payment links
- Automated follow‑ups
Clinical questions
- Route by category to the right person
- Macro answers for common queries
- Escalation path with full context
How Axis Works for Pharmacy
Patient Communications
Handle calls, WhatsApp, and SMS in one inbox with macros and full history.
Instant Patient Lookup
Verify patients quickly and pull up history so you can act with confidence.
Frictionless Payments
Collect payments anywhere with PayLinks and TapToPay and let Axis auto‑reconcile your books.
Trust & Extensibility
Security & Compliance
HIPAA‑ready design, encryption in transit and at rest, and configurable retention policies for patient data.
Works With Your Stack
Connect to common pharmacy systems via API and webhooks—keep your ops in sync.
Faster, error‑free refills.
Move refills to WhatsApp/SMS with consent capture and clear status updates—freeing your phone lines and your staff.
- Templates: Standardize refill outreach.
- Consent: Capture and store patient permissions.
Proactive care, fewer surprises.
Send pickup reminders, follow‑ups, and guidance so adherence improves and inbound calls go down.
- Reminders: Reduce missed pickups.
- Audit trail: Full message history and context.
“Axis handles nearly every refill request automatically. Our pharmacists spend their time counseling patients, not chasing voicemails—and our average pickup time dropped from three hours to forty minutes.”
Ready to modernize your pharmacy?
See how Axis reduces call volume, streamlines refills, and reconciles payments automatically.