Five-star service.
One seamless platform.
Unify guest communications, bookings, and payments—from the front desk to the restaurant floor—with an AI-powered platform that delights guests and streamlines operations.
The new standard for guest experience
Drive loyalty, efficiency, and revenue with a platform designed for modern hospitality.
Based on data from early hospitality deployments. Individual results may vary.
Core Capabilities
From booking to checkout, Axis provides a single platform to manage the entire guest lifecycle with intelligence and care.
AI Concierge
Answers calls for hours, directions, and amenities 24/7.
Unified Guest Inbox
Manage WhatsApp, SMS, and voice in one thread per guest.
Integrated Bookings & Payments
Securely take deposits, payments, and process refunds.
Guest Recognition
Use AxisPass or phone number to identify guests and their preferences.
Multi-Property View
Oversee operations across all your locations from one dashboard.
PMS & POS Integrations
Connect to your existing hotel and restaurant systems.
Orchestrate the Perfect Guest Journey
Seamless Pre-Arrival
Confirm bookings via WhatsApp/SMS, offer pre-check-in, and answer pre-arrival questions automatically.
Personalized On-Site Service
Recognize guests at check-in, manage room service requests via messaging, and offer one-tap access to amenities.
Frictionless Checkout & Loyalty
Enable express checkout with payment links, unify folio charges, and send targeted offers for future stays.
Trust & Extensibility
Security & Compliance
Protect guest data with PCI-compliant payments backed by Level 1 certified partners, GDPR-ready data handling, and secure, auditable guest profiles.
Connect Your Stack
Axis integrates with leading PMS, POS, and booking engines you already use to run your business.
Your front desk, now with superpowers.
Let an AI-powered concierge handle routine calls like hours, directions, and amenity questions, freeing up your staff to focus on high-value guest interactions. Every call is transcribed and logged.
- 24/7 Availability: Instant answers for guests, anytime.
- Reduced Hold Times: Eliminate front desk phone queues.
One inbox for every guest conversation.
Manage SMS, WhatsApp, and voice messages in a single, unified thread for each guest. Handle service requests, send booking confirmations, and offer upgrades—all from one place.
- Omnichannel Service: Meet guests on their preferred channel.
- Full Context: Complete history of every interaction.
AI Calls Handled Today
0
Booking Confirmations Sent
0
via WhatsApp & SMS
Guest CSAT
0/10
Ancillary Revenue
€0
from upgrades & upsells
Live Guest Requests
SMS: Late checkout approved
WA: Spa booking confirmed
Voice: Room service dispatched
Requests by channel
Occupancy (last 24h)
Reply rate (1h)
Requests in queue
5
Staff on duty
7
Ready to elevate your guest experience?
See how Axis can unify your operations, reduce staff workload, and delight your guests. Get a personalized demo today.